This privacy statement was last updated on September 7th, 2021 and applies to citizens of the United Kingdom.
Introduction
We will never sell your personal data to anyone!
We at Go Lead Generation Ltd trading as Dental Chatbot (“Dental Chatbot”, “we”, “us”, or “our”) have created this privacy policy (“Chatbot Privacy Policy”) to describe how we collect and use Personal Information (defined below) from and about the end users (“Users”, “you”, “your”) who use our Service (as defined below) to interface with and communicate with the dental clinic and dental practices that use the Dental Chatbot platform (our “Client” / “Clients”) and the choices that you have with regard to how we use your information.
Before using the Service or submitting any Personal Information to us, please review this Privacy Policy carefully and contact us if you have any questions. By using the Service, you agree to the practices described in this Privacy Policy. If you do not agree to this Dental Chatbot Privacy Policy, please do not use the Service.
Go Lead Generation LTD T/A Dental Chatbot is Registered with the Information Commissioner’s Office (https://ico.org.uk/). Our ICO Registration number is: ZB191242
Dental Chatbot is owned, managed and run by Go Lead Generation LTD (12436075) and has been built using Quriobot Platform (a private company registered under the Laws of The Netherlands with company number 64751333). You can view Quriobot’s Privacy Policy here —> https://quriobot.com/gdpr
Go Lead Generation Ltd T/A Dental Chatbot create chatbots for UK dental practice websites. The chatbots we create are designed to make it easier for dental website users / individuals (like you) to enquire about and book services offered by the dental practice (our client).
Our contact details
Name: Go Lead Generation Ltd T/A Dental Chatbot
Address: Kemp House, 160 City Road, London, United Kingdom, EC1V 2NX
Phone Number: 0845 519 6177
E-mail: privacy@dentalchatbot.co.uk
The type of personal information we collect
We currently collect and process the following information:
- Personal identifiers, contacts and characteristics: for example name, email, phone number and other contact details which you provide so that the dental practice (our client) upon whose website you have engaged with Dental Chatbot and enquired may contact you in relation to your enquiry.
- Enquiry details: information you supply via Dental Chatbot in relation to your enquiry such as information about the dental issue you would like the dental practice (our client) to help you with.
- Your IP Address.
- Visitor behaviour and Analytical Data.
- Cookies (please see our cookie policy for more information).
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- Enquiry data: When you submit an enquiry via Dental Chatbot on one of our clients’ dental practice websites.
- Visitor behaviour and analytical data: When you interact with Dental Chatbot on one of our clients’ dental practice websites.
We use the information that you have given us in 3 main ways:
- Enquiry data: Forward your enquiry data to the dental practice (our client) upon whose website you enquired using Dental Chatbot.
- Reporting: Share analytical data with the Dental Practice upon whose website you engaged with Dental Chatbot, mainly for performance reporting purposes.
- Visitor behaviour and analytical data: Use your Visitor Behaviour Data to improve the Dental Chatbot functionality & usability.
We may share this information with dental practices who have signed up to use Dental Chatbot (our clients).
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us: privacy@dentalchatbot.co.uk / Kemp House, 160 City Road, London, United Kingdom, EC1V 2NX / 0845 519 6177.
(f) We have a legitimate interest. We provide Dental Chatbot to dental practices (our clients), to use on their dental website. This is the nature of the product / service we provide.
How we store your personal information
When you submit your personal data on Dental Chatbot it is forwarded to the dental practice (our client) upon whose website you enquired using Dental Chatbot. We do this via methods such as:
- email notifications from quriobot
- sending data from quriobot to Google Sheets via integration where enquiry data is stored as a ‘leads log’ on Google Sheets
- and / or
- sending your enquiry data directly into the dental practice (our clients’) software system (usually via a web hook, utilising a tool such as Zapier.com).
When a dental practice (our client) terminates their agreement with us, we delete their chatbot and the data contained within it. They may retain your data, and you should contact them directly for details in respect to their data privacy and retention policy.
Here is a link to quriobot’s privacy policy -> https://quriobot.com/gdpr
Here is a link to a Google article titled ‘Understand the basics of privacy in Google Docs, Sheets & Slides’ -> https://support.google.com/docs/answer/10381817?hl=en-GB
We will only Process your Personal Data for as long as it is necessary for the Purpose listed above and as long as your access to the Dental Chatbot is not deactivated. In this respect, we have established an internal policy with respect to the retention period of the Personal Data. We will store your Personal Data for a maximum of 1 (one) year. After the lapse of this period, we will delete or return all Personal Data and all existing copies of such Personal Data.
Cookies
We use cookies on our website and on our Dental Chatbot. To find out more about the cookies we use and our cookie policy, please refer to our Cookie Policy.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at: email: privacy@dentalchatbot.co.uk / post: Kemp House, 160 City Road, London, United Kingdom, EC1V 2NX / tel: 0845 519 6177 if you wish to make a request.
Children
Dental Chatbot is not directed to users below the age of 13 years. If you are younger than 13, we request that you do not interact with Dental Chatbot and submit any personal data to us.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at Go Lead Generation Ltd T/A Dental Chatbot, Kemp House, 160 City Road, London, United Kingdom, EC1V 2NX. You can email is at privacy@dentalchatbot.co.uk or phone us on 0845 519 6177.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Changes To This Dental Chatbot Privacy Policy
We reserve the right to modify or amend this policy at any time. The effective date will be displayed below the policy. It is the user’s responsibility to check this document regularly for changes.
Date 07/09/2021